Special Cares


We advise you to read this section of ours, in order to guarantee the maximum quality of our products from the moment of packaging, to the moment of consumption.


Our products are 100% natural, without any added dyes and / or preservatives, most of the products sold on this website are refrigerated and must be packaged in the cold.


After the packaging process and after being subjected to HPP (High Pressure Processing) technology - elimination of all microorganisms that cause deterioration by high pressure - we will immediately keep the products at ideal temperatures.


All transportation from our factory to your delivery address will be guaranteed by packing the items on dry ice or another ideal means of refrigeration.


Our main advice is that they are immediately packaged in the cold at the moment of reception (temperature between 0ºC to 4ºC for soups) / (temperatures between 0ºC to 6ºC for juices), only then are all the nutritional and flavor qualities maintained from packaging to consumption.


In this sense, we advise you to carefully read our “Delivery information” section on the foot of our online store.

As such and in order to maintain all quality, we reinforce that our orders are delivered by a certified company, on working days between Tuesday and Friday, between 9 am and 7 pm for orders settled until 2 pm the previous day.


For further clarification, please contact us at our clarification email: geral@graciete.com.